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Whether you need advice on choosing the right generator or have a question about your order, our team is ready to help.

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support@northpeakpower.com
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Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.

How do I track my order?

Once your generator ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way to your door.

What is your return policy?

If your generator or solar system does not meet your expectations, you can start a return by contacting our support team. We will walk you through the process and make sure everything goes smoothly.

Can I exchange a generator for a different model?

Yes, exchanges are available if the product is in its original condition. Reach out to our team and we will help you find the right portable generator, solar generator, or wind system for your needs.

How do I choose between a portable generator and a solar generator?

It depends on your power needs and where you plan to use it. Portable generators are great for high-demand situations, while solar generators work well for quieter, off-grid power. Our team can help you decide.

Are your solar and wind generator systems suitable for off-grid use?

Many of our solar and wind generator systems are designed with off-grid use in mind. Product listings include detailed specs on wattage, battery capacity, and charging options so you can plan accordingly.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Fast Response

Our support team aims to answer every inquiry within 24 hours on business days.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption at every step.

Free Continental Shipping

Most orders ship free within the Continental U.S. with no order minimum required.

Owned and Operated Locally

Owned and operated by North Peak Power, based in Sheridan, Wyoming, and focused on affordable outdoor power solutions.